Trusted Order LogoTRUSTED ORDER
Flexible Payment Policies

Boost Customer Trust &Control Cancellations

Boost Customer Trust:

  • Hold delivery payments for instant refunds
  • Give buyers a fair review window after delivery
  • Respond directly to customer issues through the portal

Control Cancellations:

  • Secure upfront payment at order placement
  • Protect revenue with “no-refund” policy before delivery
Join as a Seller
Trusted Order seller app dashboard

How Trusted Order Works

Everything you need to manage your orders and customer transactions, all in one place.

Step 1

Get Started in Minutes

  • Fill your business info, support contacts, and bank account.
  • Select the payment methods you avail to your customers.
  • Set the payment window for order placement before auto cancel.
  • Your profile will be reviewed and activated.
Step 2

Set Your Rules, Your Way

  • You have predefined payment policies that can be adjusted.
  • You can add unlimited number of policies with full flexibility.
  • Set how much to be paid/held when, no-refund amount, order/settlement acceptance window.
Step 3

One Dashboard for all Orders

  • Monitor live orders and search for an order.
  • Stay updated by order state change notifications.
  • View order details, track payments, and refund any transaction.
Step 4

Resolve Order Issues

  • Review issue, specify settlement amount, reply to buyer.
  • If order payment policy has no window for settlement acceptance, the amount will be refunded automatically.
Step 5

Financial Reports & Payouts

  • You have a record for each financial settlement cycle.
  • You can export cycle transactions in a detailed sheet.
  • The total cycle amount due to you will be transferred to your bank account the same day.
Get Started in MinutesSet Your Rules, Your WayOne Dashboard for all OrdersResolve Order IssuesFinancial Reports & Payouts

Need to Know More?

Download our end-to-end order demo and explore how Trusted Order works for your business.

Download Order Demo

Built for Every Kind of Seller

Trusted Order brings different types of sellers together in one trusted commerce ecosystem.

Buyers order from trusted sellers and pay in the Trusted Order app, while delivery companies, solo sellers, marketplaces, e-commerce platforms and social sellers push their orders to Trusted Order, which processes payments through Moyasar, Kashier and other gateways.

Built to Benefit Your Business

Everything you need to sell with confidence, reach more customers, and manage orders with ease.

  • Flexible Payments

    Popular Cards & Wallets

  • Any Phone or Tablet

    Available on Apple & Android

  • Secure & Compliant

    Highest Security, Licensed Gateways

  • Free Promotion

    In-App Ads for Sellers

  • Zero Platform Fees

    Trusted Order is Free for Sellers

  • Instant Refunds

    Fast, Free Refund Processing

The Old Way vs. The Trusted Way

See how Trusted Order removes the uncertainty from online shopping.

The Old Way

  • Order Cancellations & Delivery Failures
  • Buyer Hesitation & Lack of Trust
  • Complex Onboarding & Integration

Trusted Order Way

  • Successful Delivery: Buyer Commitment via Upfront Partial Payment
  • Buyer Confidence: Clear Policy, Review Window, Streamlined Support
  • Same-Day Go-Live: No Documents, Quick Profile, Zero/Single API Integration

Our Trusted Partners

Working with leading platforms, delivery companies, and payment providers.

Banks & Payment Gateways

Secure payment and settlement integrations designed to keep transactions fast, flexible, and protected.

  • Banque Misr
  • Moyasar
  • Kashier

Payment Methods

All payment instruments are available like cards, local wallets, and Apple Pay (BNPL is coming soon).

  • Apple Pay
  • Visa, Mastercard, Meeza, mada
  • Vodafone, WE, Orange, e&

Ready to Grow Your Business?

Join Trusted Order and start managing your orders, payments, and customer issues—all in one place.

Join as a Seller

Have Questions? We’ve Got Answers

Everything you need to know about Trusted Order.

An e-commerce trust management platform for buyers and sellers.

It sits between you and payment gateways, orchestrating your payment policies and providing buyers an app to follow them.

Yes. Trusted Order partners only with licensed payment gateways that securely process all payments.

Unlimited. You can update anytime and show buyers multiple options.

To control delivery failure losses, gain buyer trust, offer convenient cashless options on delivery, shorten return cycles, and stabilize cash flow.

Through a seller portal where you monitor orders, respond to buyer issues, initiate refunds, and export settlements.

Trusted Order is free for sellers. Gateway fees apply (Egypt: 2.65% + 2 EGP per transaction).